Review Our
Policies, Terms & Guidelines
To ensure the best possible experience for you and all of our guests, as well as to protect the time of our dedicated therapists, we have established the following policies. By booking an appointment with us, you agree to these terms.
Booking, Cancellations & No-Shows
We kindly ask that you value our therapists' time as much as we value yours.
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Online Booking: All appointments booked online must be paid in full at the time of scheduling.
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Cancellation Policy: We require at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice will be charged a fee equal to 50% of the scheduled service.
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No-Shows: Guests who fail to show up for their appointment without notifying us ("no-shows") will be charged the full 100% amount of their scheduled service. No refunds will be issued for missed appointments.
Late Arrivals
If you arrive late for your scheduled appointment, the lost time will be deducted from your session to ensure the next guest is not delayed. You will still be responsible for the full payment of the originally booked service time.
Sickness & Contagious Illness Policy
For the health and safety of our staff and other guests, please reschedule your appointment if you are experiencing a fever, cold, flu, or any contagious illness. Receiving a massage while sick can also overtax your immune system and make you feel worse. If you arrive exhibiting symptoms of a contagious illness, your therapist reserves the right to decline service, and standard cancellation fees may apply.
Arrival & Spa Etiquette
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Arrival Time: New clients are requested to arrive 15 minutes prior to their appointment time to complete necessary intake forms and settle in. Returning clients should arrive 5-10 minutes early.
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Cell Phones & Devices: For your best enjoyment of the service, and to maintain a tranquil environment, we highly recommend silencing your mobile devices. Please put your phone away before your service begins. Clients should refrain from answering calls or text messages during the session unless it is an absolute emergency.
Personal Belongings
Please check carefully for all personal items before leaving the treatment room. Oasis Healing Massage is not responsible for lost, stolen, or damaged personal property brought into the facility.
Age Requirements
The minimum age to receive a massage unaccompanied is 18 years old. Minors aged 14 and older may receive services but must be accompanied by a parent or legal guardian for the duration of the visit.
Memberships & Gift Cards
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Memberships: All membership rules, billing details, and specific policies are outlined in your individual membership agreement.
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Gift Cards: Oasis Healing Massage gift cards are valid for one (1) year from the date of purchase.
Payments, Security & Gratuities
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Pricing Changes: All prices for standard services and retail products are subject to change at any time without prior notice. Active VIP Members will receive 30 days' written notice prior to any changes to their membership pricing.
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Payments & Security: Your payment security is a top priority. All payment methods, transaction processing, and payment data security are safely handled by our third-party booking partner, Mangomint.
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Gratuities: Gratuity is not included in the cost of your service or membership, but is greatly appreciated by our therapists. Tips can be left via cash or digital wallet at the time of checkout.
Professional Boundaries & Zero-Tolerance Policy
All services provided at Oasis Healing Massage are strictly therapeutic and professionally licensed. We maintain a strict zero-tolerance policy regarding inappropriate behavior, language, or solicitation of any kind. Any such behavior will result in the immediate termination of the session, the client will be charged the full price of the service, and law enforcement may be notified.
Right to Refuse Service
We reserve the right to refuse or terminate service to anyone for reasons including, but not limited to: intoxication, use of recreational drugs, verbal or physical abuse, or any behavior that makes our staff feel unsafe or uncomfortable. We also reserve the right to refuse service if a client presents with a medical condition that the therapist deems unsafe to treat without prior medical clearance.
Health & Medical Disclaimer
Massage therapy is intended for relaxation and the relief of muscular tension. It is not a substitute for medical examination, diagnosis, or treatment, and our therapists are not qualified to diagnose, prescribe, or treat any physical or mental illness.
It is solely the client's responsibility to obtain medical clearance from a physician prior to receiving massage therapy for any ongoing or recent medical conditions, injuries, or surgeries.
Furthermore, it is the client’s responsibility to fully and accurately disclose all known health conditions, injuries, pregnancies, allergies, and medications prior to care, and to update the therapist regarding any changes to their health profile before every subsequent session. Because massage is contraindicated for certain medical conditions, failure to disclose this information relieves Oasis Healing Massage and its therapists of any liability for adverse reactions or complications.
Privacy Policy & Terms of Service
Your privacy is important to us. Any personal or medical information collected during your intake process is kept strictly confidential and is used solely to provide safe and effective treatments. We will never sell your personal data to outside marketers. All online bookings and payments are processed through an independent third-party platform, Mangomint. We are not responsible for the privacy practices, data security, or terms of service of this third party. By utilizing our online booking system, you acknowledge that your data is subject to Mangomint’s own privacy policies and terms.
Questions?
If you have any questions regarding these policies, please do not hesitate to contact us. Phone: +1 (609) 240-4255